We collect information directly from you when you register for our services, participate in our educational programs, or communicate with us. The types of data we gather depend on how you engage with our platform.

Personal Identification Data

• Full name, email address, and phone number
• Professional credentials and employment information
• Educational background relevant to financial analysis training
• Billing address and payment details for course enrollment

Technical and Usage Information

• IP address, browser type, and device information
• Pages visited, time spent on our platform, and navigation patterns
• Learning progress data including course completion rates
• Interaction with educational materials and assessment results

We also collect information about your professional interests and financial analysis goals to better customize our educational offerings. If you participate in forums or community discussions, your contributions may be stored along with relevant metadata.

Your information helps us deliver personalized educational experiences and maintain the quality of our financial analysis training programs. We process data for specific purposes related to our legitimate business interests and educational mission.

We analyze aggregated usage patterns to identify which course materials resonate most with investment professionals. This helps us refine our curriculum and develop new content that addresses real-world challenges you face in financial analysis.

We store your information on secure servers located in facilities that comply with international security standards. Our infrastructure includes multiple layers of protection to prevent unauthorized access, disclosure, or loss of your data.

Security Measures We Implement

• End-to-end encryption for sensitive financial data and payment information
• Regular security audits conducted by independent third-party experts
• Access controls that limit employee data access to necessary personnel only
• Automated backup systems with encrypted storage redundancy
• Continuous monitoring for suspicious activity and potential breaches

While we employ robust security practices, no system is completely immune to risks. We maintain an incident response plan and will notify you promptly if a breach affecting your personal information occurs, as required by Thailand's PDPA.

Data Retention Periods

We retain your personal information for as long as you maintain an active account with us. After account closure, we keep certain records for seven years to comply with financial regulations and tax requirements applicable to educational services in Thailand.

Under Thailand's Personal Data Protection Act and international privacy standards, you have specific rights regarding your personal information. We've designed straightforward processes for you to exercise these rights.

We share your information with select service providers who help us deliver educational content and maintain our platform. These partners operate under strict contractual obligations to protect your privacy.

Service Providers We Work With

• Cloud hosting providers for secure data storage and platform infrastructure
• Payment processors for handling course enrollment transactions securely
• Email service providers for delivering course updates and educational materials
• Analytics platforms to understand how users interact with our content
• Customer support tools that help us respond to your inquiries efficiently

All third-party partners must comply with data protection standards equivalent to those outlined in this policy. We conduct regular reviews of their security practices and require them to notify us of any incidents affecting your information.

We may disclose your information if required by law, court order, or government regulation. In cases of legal requests, we'll notify you unless prohibited from doing so. If Cognitfluxhub is involved in a merger or acquisition, your data may be transferred to the new entity, and we'll inform you of this change.

Some of our service providers operate servers outside Thailand. When we transfer your information internationally, we ensure adequate protection through approved mechanisms under Thailand's PDPA.

We use standard contractual clauses approved by data protection authorities and verify that recipient countries provide adequate privacy protections. You can request details about specific international transfers and the safeguards we've implemented by contacting our privacy team.

Our platform uses cookies and similar technologies to enhance your experience and understand how you interact with our educational content. You can control cookie preferences through your browser settings, though disabling certain cookies may affect functionality.

Types of Cookies We Use

• Essential cookies that enable core platform features and security
• Performance cookies that help us measure and improve user experience
• Functional cookies that remember your preferences and settings
• Analytics cookies that show us which content is most valuable to learners

We don't use third-party advertising cookies on our platform. The analytics we collect help us understand learning patterns and create better educational experiences for investment professionals.

Our services are designed for investment professionals and adults pursuing careers in financial analysis. We don't knowingly collect information from individuals under 18 years old. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.

We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant modifications, we'll notify you via email or through a prominent announcement on our platform.

The "Last Updated" date at the top of this document indicates when the most recent changes took effect. We encourage you to review this policy regularly to stay informed about how we protect your information.

As an educational platform operating in Thailand, we comply fully with the Personal Data Protection Act B.E. 2562. This includes maintaining appropriate consent records, processing data lawfully, and respecting your rights as outlined by Thai data protection regulations.

We've registered our data processing activities with relevant authorities and maintain documentation of our compliance measures. If you believe we've violated your privacy rights under the PDPA, you have the right to file a complaint with Thailand's Personal Data Protection Committee.